DFS Terms and Conditions of Sale
1) Introduction
a) Welcome to the DFS Terms and Conditions (“Terms”) which apply to Orders for Products placed online via our Website, www.dfs.co.uk, via our telephone sales department (“Websales”) or in Store.
b) Please read these Terms carefully before you submit your Order to us. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.
c) DFS Trading Limited (which we will refer to throughout as "DFS, we, our, us") is a company registered in England and Wales under company number 01735950 and we have our registered office at 1 Rockingham Way, Redhouse Interchange, Adwick- le-Street, Doncaster, DN6 7NA. We are authorised and regulated by the Financial Conduct Authority in relation to credit broking.
d) To contact us, please visit our contact us page, www.dfs.co.uk/help/contact-us, write to us at our Group Support Centre address at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA or alternatively telephone our Websales line on 0800 110 5000. Please note that to provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges from your service provider may apply when calling the freephone number. Charges may apply if calling from outside the UK.
e) We reserve the right to make changes to these Terms from time to time without notice and any changes will take effect on the day they are posted on the Website. In view of this, it is important that you check these Terms every time you wish to place an Order to ensure you understand the terms that apply at that particular time. We also recommend that you print or download and retain a copy of the Terms at the time of ordering for future reference.
f) By using and placing Orders through the Website, via our Websales team or in Store, you confirm that you accept these Terms and that you agree to comply with them. If you do not accept the Terms, you will not be able to order any Products from us.
For the purposes of these Terms, you are a ‘consumer’ if you are buying any Products from us as an individual for purposes which are wholly or mainly outside of your trade, business, craft or profession. As a consumer, you have legal rights in relation to Products that are faulty or which are not provided as described. Advice about your legal rights is available from your local Citizen’s Advice Bureau. Nothing in these Terms shall affect your statutory rights.
2) Definitions
In these Terms, when the following words with capital letters are used, this is what they will mean:
“Contract”: means the legally binding contract agreed between DFS and you for the purchase and sale of Products through the Website or Websales or in Store in accordance with these Terms.
“Event(s) Outside Our Control”: means any act or event beyond our reasonable control which may delay or prevent production or delivery of the Products. These acts and events may include, without limitation, acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law or any action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent, collapse of buildings, fire, explosion or accident, non-performance by suppliers and interruption or failure of utility service.
“Order”: means an order for Products which is placed through the Website or Websales or in Store.
“Product(s)”: means any product which we make available for sale through the Website or Websales or in Store.
“Store”: means one of our retail stores.
“Terms”: means these DFS terms and conditions of sale.
“Websales”: means the telephone sales department.
“Website”: means our website at www.dfs.co.uk.
“You” or “you”: means the individual who is purchasing the Products through the Website or Websales or in Store.
3) These terms
a) These are the Terms on which we supply Products to you to purchase via the Website, Websales or in Store.
b) These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.
c) You must accept these Terms to place an Order with us through our Website, Websales or in Store. Therefore, please read the Terms carefully before submitting your Order. We also recommend that you print or download and retain a copy of the Terms at the time of ordering for future reference.
d) We reserve the right to change these Terms from time to time without notice and any changes will take effect on the day they are posted on the Website.
4) How to contact us
a) If you have any questions relating to these Terms, please contact us by:
- visiting our contact us page, www.dfs.co.uk/help/contact-us where you can access our live chat function or send us a message;
- writing to our Group Support Centre address at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA; or
- calling our Customer Services team on 0333 9999 777.
b) Please note that to provide you with the very best service, we may monitor or record calls for training purposes. Mobile charges from your service provider may apply when calling the freephone number. Charges may apply if calling from outside the UK.
c) If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
d) When we use the words "writing" or "written" in these Terms, this includes emails.
5) Placing an Order
Eligibility criteria
To be able to place an Order you must:
i) be over the age of 18;
ii) be a consumer which means you must be purchasing the Products for your own personal use – if you wish to purchase any Product from DFS on behalf of a business or for commercial use then please read section 7 below in relation to business use;
iii) provide us with all the required information that we need to successfully complete your Order which includes, but is not limited to, your name, address, telephone number, email address and payment details;
iv) be purchasing Products to be sent to an address we can deliver to. Please see section 8 of these Terms for further details regarding where we deliver; and
v) accept the obligation to pay for the Products ordered.
Payment
a) Depending on the Product chosen, at the point of ordering you may pay in full, pay a deposit, or request to pay using interest free credit with or without a deposit. Please refer to section 14 for further information regarding price and payment methods.
b) Your chosen payment type will be charged when you submit your Order whether you are paying in full or only paying a deposit. This includes deposits taken prior to a finance application. Taking payment from you does not mean we have accepted your Order and if we are unable to accept your Order we will refund any payment made. Refunds will usually be made within 14 days and in the same method as the original payment.
c) Please refer to section 15 for further information regarding the process for applying for interest free credit. You should note your Order cannot proceed until your credit agreement has been finalised.
Make sure you provide the correct information
d) We are not responsible for any errors made when you place your Order. It is your responsibility to ensure that Order details are accurate at the time of ordering.
e) If you are placing your Order via the Website you will have the opportunity to review your Order and to correct any errors before submitting it. If you are placing your Order via Websales your Order details will be confirmed to you by our Websales team before your Order is submitted. If you are placing an Order in Store you will have the opportunity to review your Order with one of our colleagues before the Order is submitted.
f) Once your Order has been submitted you will receive an email from us acknowledging your Order and setting out details of your Order. Please review this email carefully to ensure that your Order details are correct.
g) If you place an Order and request the contract terms to be sent to you by post, we will send you all your paperwork by post to arrive usually within 3 working days.
h) Please note that if you are purchasing any Products using interest free credit, the delivery address you provide as part of your finance application (and the address stated in your finance agreement) will need to be the same address where DFS will deliver the Products. We can only deliver Products to the address stated in your finance agreement. If there is any change to your personal information you should notify us as soon as possible.
Acceptance of your Order
i) Once your Order has been submitted you will receive an email from us acknowledging your Order and setting out details of your Order. This is only an acknowledgment of your Order and not acceptance of your Order. Please note that, at this stage, no legally binding contract exists between us. We will usually assign you an order number at this point and it will help us if you can tell us the order number whenever you contact us about your Order.
j) Our Contract with you will exist when your Order is released into our order system. Orders will only be released into our order system when your payment method has been approved.
k) If we are unable to fulfil your Order for any reason before the Contract is formed, we will contact you to discuss next steps. Examples of this include but are not limited to: the item is out of stock; unexpected limits on our resources which we could not reasonably plan for; we have identified an error in the price or description of the item. We will refund any deposit paid by you in respect of your Order. Any refunds will usually be made within 14 days and in the same method as the original payment.
6) Pricing errors
a) We try to ensure that the prices stated on the Website, via Websales or in Store are accurate and up to date. If we notice an error in the quoted price of the Products you have ordered, then we will inform you as soon as possible and offer you the option of reconfirming your Order at the correct price or withdrawing your Order. However, if we are unable to contact you or if we do not receive a response from you within 7 days then we will treat the Order as withdrawn and you will receive a full refund of any payment you have made. Refunds will usually be made within 14 days and in the same method as the original payment.
b) If we display an incorrect price which could reasonably have been recognised as a pricing error, we do not have to provide the Products to you at the incorrect price, even if we have accepted your Order and a Contract is in place.
7) Our products
Specifications
a) At DFS, we exclusively design the majority of our own furniture or work in partnership with our skilled manufacturers worldwide. As part of this process, we operate a constant improvement methodology, where designs are updated, when necessary, to improve small details in the aesthetics, or to improve performance. As a result, our specifications may change without notice and, whilst our Products will remain essentially identical to the sample on display in Store or on our Website, there may be reasonable changes and updates made over time that mean it is not identical.
b) Due to the handmade nature of our Products, we allow a 5% tolerance for dimensions, so the dimensions of a Product you receive may differ slightly from those listed on our Website or displayed in Store.
c) The images of the Products on our Website are for illustrative purposes only, and Products may vary slightly from these images. We make every effort to display the colours accurately, but we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products in reality. In addition, the appearance of a Product can vary between the Store and your home due to differences in lighting.
d) We reserve the right to make changes to Products to reflect changes in relevant laws and regulatory requirements. If this happens, and you have placed an Order for such Products, we will notify you as soon as possible. We will not process your Order until you have confirmed your wish to proceed.
e) From time to time, we may change the fabrics and leathers used on our upholstered pieces, whether to improve the quality of our Products, reduce our impact on the environment, or due to a supply issue. We cannot guarantee that an additional piece, ordered at a later date to match existing furniture, will be an exact shade or colour match to the original piece or pieces. If you are trying to match an existing piece of furniture, we strongly recommend speaking to an advisor or calling into a Store prior to purchasing, so we can discuss the best approach with you.
Business use
f) All our Products have been designed and manufactured for general domestic use only. If you intend to use any of our Products in a commercial property or for business purposes, it is your responsibility to ensure that the Products purchased meet the standards and legal requirements expected for the environment in which they will be used.
g) Where you decide to use the Products in the course of business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).
h) For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.
8) Delivery
Delivery and installation costs
a) There will be a delivery and installation charge which will form part of your Order. At DFS, delivery costs vary depending on what you buy and where you live. You will be informed of your total delivery fee before your Order is confirmed. Delivery is available seven days a week.
b) The delivery charge applicable to your Order covers your entire Order - even if it arrives in multiple deliveries. For example, if you order a sofa, footstool, and mirror, they may be delivered separately, but you’ll only pay one delivery fee - the highest applicable charge from your items.
c) Our standard delivery charge for sofas which includes two-person delivery, setup in a room of your choice and full assembly for customers within 50 miles of a DFS store in mainland UK, and Northern Ireland is £129. For delivery charges applicable to other Products and regions please visit our Website page https://help.dfs.co.uk/hc/en-gb/articles/4408183581201-How-much-is-delivery.
d) Please note that not all Products are available for delivery to the Republic of Ireland - to avoid disappointment, we recommend that our Republic of Ireland customers shop on our dedicated Irish website, www.dfs.ie.
e) Please note that some Products may require self-assembly. Self-assembly Products will be delivered to the room of your choice, boxed. It is your responsibility to remove the Product from the packaging and assemble. Although, you may not be able to assemble the Product immediately, please fully check the Product and in the unlikely event of any Product being damaged or parts missing, please advise within 72 hours of delivery. You will be responsible for disposing of any packaging for self-assembly Products.
f) Certain Products may be available for collection in-store in which case we can arrange for you to collect such Products during our Store opening hours.
Who will deliver my Products?
g) All our Products are delivered by our very own two-person delivery company, The Sofa Delivery Company or one of our trusted delivery partners - including Wincanton, Parcelforce, or our manufacturers’ preferred partners. You’ll always know who is delivering your parcel, as it will be included in your scheduled delivery notification.
Delivery lead times
h) You will be informed of the likely approximate length of time (lead time) until delivery when you submit your Order. We will use reasonable endeavours to ensure your Order is delivered within the original timeframe given to you and you can check the progress of your Order on the DFS Website - www.dfs.co.uk/trackMyOrder.
i) Once your Order is confirmed as available for delivery, we will contact you to agree suitable arrangements for the date of delivery or for you to book your delivery online. Please do not dispose of your existing furniture until your delivery date has been confirmed by us.
j) Every effort is made to ensure that the original approximate delivery date is accurate, but on occasion the manufacture or delivery of your furniture may be delayed due to circumstances beyond our control, including but not limited to an Event Outside Our Control. In such circumstances, we will inform you of this as soon as possible and let you know what we can do to reduce the delay. Provided we do this, we cannot accept responsibility for delays caused by such event.
k) If you choose to pay by interest free credit your approximate lead time will commence once you have entered into your credit agreement. Please refer to section 15 for further information regarding the process for applying for interest free credit.
Delivery address
m) If there is any change to your delivery address you should notify us as soon as possible using our contact us form: https://help.dfs.co.uk/hc/en-gb/requests/new or contact our Customer Services team on 0333 9999 777.
n) Please note that if you are purchasing any Product using interest free credit, the delivery address you provide as part of your finance application (and the address stated in your finance agreement) will need to be the same address where DFS will deliver the Products.
Receiving goods
o) You are responsible for ensuring that you are available to accept delivery. If you are not at the designated address at the time of delivery, there must be an adult available who is capable of receiving delivery on your behalf and who has your authority to represent you and to give instructions on your behalf.
p) To make sure you are completely satisfied with your Order the delivery team will ask you to confirm this and then capture proof of delivery and/or ask you to sign for your Product.
Missed your delivery or need to make a change?
q) When your delivery is initially booked, you will receive an SMS with your all-day slot. If the date initially booked isn't right, we may be able to reschedule. To see if an alternative date is available, simply follow the instructions in your delivery SMS or email to Track Your Order, or contact our Customer Services team on 0333 9999 777 to discuss directly.
r) If your delivery has been arranged by one of our third-party delivery partners, please discuss alternative delivery dates directly with them. Follow the instructions from the delivery partner's communications on how to get in touch with them.
s) All deliveries are pre-booked and you are responsible for ensuring that you are available to accept delivery. If no one is available at your address to take delivery we will contact you to rearrange delivery. Charges for redelivery may apply.
What if my sofa doesn’t fit on delivery?
t) We do advise all customers to thoroughly measure and check that the furniture is not just going to fit in the intended room but also that it will fit through any passages, access gates, stairwells, landings and internal doors. Our delivery teams are trained to install your furniture successfully, but it is your responsibility to ensure easy access to the room of your choice. Prior to your delivery, please ensure the route is clear and free from obstructions such as pictures and ornaments.
u) If you have any concerns regarding delivery, or if your furniture does not fit upon delivery, please contact our Customer Services team on 0333 9999 777 for further assistance.
What if my property is damaged during delivery?
v) Our delivery teams will take care not to cause any damage to your property whilst delivering your Products. However, if you think that any damage has been caused during delivery, please discuss this with the delivery team prior to their departure. If you notice any damage following delivery, please contact our Customer Services team on 0333 9999 777 as soon as possible.
Responsibility for, and ownership of, goods
w) A Product will be your responsibility from the time we deliver it to the address you provided to us. You own the Product at the time of delivery or collection provided we have received payment in full.
9) What if something is wrong with your Product?
a) We honour our legal duty to provide you with Products that meet all the requirements imposed by law including that the Products will be fit for purpose, as described to you and of satisfactory quality. In the unlikely event that our Products do not meet these requirements then you have the options set out below. Nothing in these terms will affect your legal rights. If a Product is found to be defective you will have the following options:
On delivery
b) If a defect in the Product is discovered during delivery our delivery team will inform you of the defect and our Customer Services team will contact you within 48 hours to discuss next steps. You will have the right to the following options:
- To reject the Product and receive a full refund including any delivery charges. If you exercise your right to reject the Product, we will arrange to collect the Product from you and process your refund; or
- We can discuss your options for repair or replacement of the Product.
Up to 30 days after delivery or collection
c) If you notice a pre-existing defect in the Product in the 30-day period after delivery or collection from Store, please contact our Customer Services team on 0333 9999 777 as soon as you notice the defect and in any event within 30 days of delivery of Product. We will discuss your options with you including returning the Product, repairing the problem to manufacturing standards or replacing the Product.
More than 30 days after delivery or collection
d) If a Product develops a defect after 30 days, please contact our Customer Services team on 0333 9999 777 as soon as you notice the defect.
Non-manufacturing faults
e) Please note that if you have not purchased a Sofacare Protection Plan, DFS cannot be held responsible once delivery has taken place for any damage caused by wear and tear or accidental damage, spillage or staining. Nothing in this paragraph will affect your legal rights.
Refunds
f) If you are entitled to a refund, it will be processed without undue delay and within 14 days of DFS agreeing that the Products are defective. We will use the same method as the original payment to refund you. If the original payment method was a credit agreement, DFS will make the refund to the finance provider within 14 days, the finance provider is responsible for deducting the amount from your credit agreement, please see the terms & conditions of your credit agreement for further information.
g) Where any products are agreed to be returned to DFS they must be collected by us prior to the refund being processed. When calculating refunds, a deduction may be applied to cover usage depending on the condition and length of time the Product has been in your possession. Nothing in this paragraph affects your legal rights.
Collection costs
h) If you are returning a defective Product in accordance with this section 9 we will not charge you for any collection costs.
10) In Store Purchases – cancelling or amending your Contract
Cancelling your Contract
a) If you request to cancel your Order before it is delivered, we will refund any money paid for Products not provided after deducting a reasonable contribution towards the costs already incurred by us. If you notify DFS within 48 hours of placing your Order, we may be able to prevent any costs being incurred with our manufacturing and logistics partners. Cancellations more than 48 hours after the Order is placed could incur a cost of up to 20% of the price of the Products.
Amending your Order
b) It can be difficult to make changes to your Order once it has been released into our order system. This is because we work to tight timescales and production of your Order may have already started. However, we encourage you to contact our Customer Services team on 0333 9999 777 as soon as you can if you wish to make a change to your Order and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of your Order, the timing of delivery, or anything else which would be necessary as a result of your requested change and then we will ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your Order with us as set out above.
11) Website and Websales purchases – Cooling Off Period
Where you have purchased Products via Websales (on the phone) or via our Website and have not seen the Products you rights to cancel your Contract* are as set out below:
Cancellation prior to delivery
a) You are entitled to change your mind and cancel your Contract prior to delivery. You will be entitled to a full refund of the price paid for the Products plus standard delivery costs.
Cancellation up to 14 days after delivery
b) You are entitled to change your mind and cancel your Contract by providing notice to DFS up to 14 days after the day that we deliver the Product(s) to you or after the day when you collect the Product(s). If your Products are split into several deliveries over different days then you have 14 days after the day that you receive the last delivery to change your mind about the Products and cancel the Contract.
c) If the Cooling Off Period applies and you wish to cancel, please contact our Customer Services team on 0333 9999 777 or complete the form in the Schedule to these Terms and send it via post to Websales, Group Support Centre address at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA.
d) You will be entitled to a full refund of the price paid for the Products plus standard delivery costs; however, we are entitled to reduce the amount of any refund to reflect any reduction in the value of the Products caused by you or if you have failed to take reasonable care when handling the Products. Any express delivery charges above the standard rate will not be refunded.
e) You will be responsible for the costs of returning the Products to us - please see the paragraph “Returning Your Products to Us” below for further details.
Exclusions
f) *Your rights to cancel during the Cooling Off Period excludes:
i) Bespoke items custom made to your specification;
ii) Mattresses which have been unsealed, due to their intimate nature. All mattresses are delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore, they cannot be returned for any reason other than because they are not as described, are defective or are not of satisfactory quality;
iii) Bedding products including pillows, duvets, mattress toppers and mattress protectors which have been unsealed. Due to health and hygiene reasons, bedding products cannot be returned for any reason other than because they are not as described, damaged on arrival, or defective. Any bedding products that have been opened will be deemed as having been used. Any bedding products applicable for return must be returned unused and in their original, undamaged packaging; and
iv) Self-assembly items that have been damaged during assembly.
Returning your Products to Us
g) If you are exercising your Cooling Off Period rights, you must arrange for the return of the Product(s) within 14 days of you telling us you wish to cancel your Contract. You will be required to bear the cost of returning the goods to us. Our Customer Services team will advise you on where your Products should be returned to.
h) We ask that you return the Product(s) in appropriate packaging to prevent damage in transit. DFS recognises that many customers do not have the means to return Products themselves, and so we can arrange collection. A charge of up to £150.00 will be made to cover the cost of collecting the Product(s). For Orders where the delivery charge was more than the standard charge, collection costs will vary and may exceed £150.00.
i) Whilst the Products are in your possession you must not use or handle them beyond what is necessary to establish their nature, characteristics and function. If you use or handle the Product(s) in a way which would not be acceptable in-store, we will be entitled to reduce your refund, to compensate us for its reduced value. For example, we can reduce your refund if the Product's condition is not "as new", the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due.
12) Our DFS guarantee
a) This section sets out the guarantee that is provided in relation to upholstered Products, such as sofas. Please note that our guarantee does not affect your statutory rights. It excludes accidental damage and wear and tear, and it covers domestic use only.
Structural guarantee
b) DFS provides you with a 15-year structural guarantee from the date of delivery of your Order.
c) Our 15-year structural guarantee covers your upholstered furniture against manufacturing defects or failures of the frame construction and suspension (springs or webbing).
d) You will need proof of purchase to use your DFS guarantee and it is your responsibility as purchaser to retain proof of purchase.
e) This guarantee is non-transferable if you choose to sell or donate your furniture to someone else.
Manufacturing warranty
f) DFS also provides a 2-year manufacturing warranty on:
- Leathers
- Fabrics
- Inners
- Stitching
- Recliner mechanisms
- Electrical components such as sound docks or refrigerators
What is not covered
g) The 15-year structural guarantee and the 2-year manufacturing warranty do not cover your furniture against:
- Accidental or deliberate damage
- General wear & tear
- Accidental or deliberate misuse
- Damage to the fabric or leather due to exposure to chemicals or bio-fluids
- Failure to maintain the furniture
- Commercial use
h) We recommend buying one of our Sofacare Protection Plans to keep your upholstered Product in the best possible condition for as long as you own it and to protect from some accidental damage not covered by our guarantee.
Non-authorised repairs and changes
i) Repairs or alterations carried out by any third party will void your 15-year structural guarantee and/or your 2-year manufacturing warranty therefore we advise that you contact us to discuss options prior to instructing third parties to repair or alter a Product.
Business users
j) Our 15-year structural guarantee and our 2-year manufacturing warranty are given to domestic users only. Products purchased for workplace or business use are covered by a statutory 12-month warranty only.
Accidental damage
k) If you have damaged your furniture in such a way that is not covered by our 15-year structural guarantee or our 2-year manufacturing warranty and you have not purchased a Sofacare Protection Plan, we may be able to assist you with arranging a repair. Please contact our Customer Services team on 0333 9999 777.
Extended product range - two-year guarantee – occasional furniture, dining, bedroom, mattresses
l) We offer various guarantee terms for our extended range of products including occasional furniture, dining, bedroom, mattresses and clearance furniture. For further information regarding the guarantees applicable to our extended range of products please visit our Website guarantee page www.dfs.co.uk/info/guarantee-page. The same exclusions and exceptions listed in the above paragraphs “What is not covered”, “Non-authorised repairs and changes” and “Business Users” apply. We recommend you consider a bedroom and dining protection plan which can protect your furniture against accidental damage or staining.
13) Our rights to end your Contract
a) We may end your Contract if you fail to make payment to us when it is due and still do not make payment within 7 days of us reminding you that payment is due, or you do not, within a reasonable period of time of us asking for it, provide us with information that is necessary for us to fulfil your Order; for example, you fail to provide your address, or if you do not within a reasonable time frame allow us to deliver the Products to you or collect them from us.
b) If we have no option but to end the Contract with you then we may be entitled to a reasonable contribution towards any costs we have incurred, for example if we have started making the Products you have ordered. This contribution can be taken out of any refund owed to you as a result of the Contract ending.
14) Price and payment
Price
a) Prices are given on our Website in pounds sterling and include VAT. We take all reasonable care to ensure that the price of the Product advised to you is correct. However, please see section 6 “Pricing Errors” above for what happens if we discover an error in the price.
b) Throughout the year, we offer some of our Products to you at a discount on their normal price. Our normal price is the non-discount price that a Product has been offered at, or will be offered at, in the near future. The duration of the discount offer on any Product is never longer than the time the Product will be available at the normal price.
Payment methods
c) We accept payment with debit or credit cards or electronically by bank transfer. We also accept cash payments in Store. Alternatively, you can choose to apply for interest free credit in which case, if you are accepted, your payments will be made in accordance with the terms and conditions of the credit agreement. Depending on how you choose to pay, your payment may be subject to validation checks and/or third-party authorisations. We reserve the right to decline all or part of any payment for whatever reason and should this occur, we will contact you.
Payment of outstanding balances
d) When you place your Order and choose to pay a deposit, you agree to pay the remaining balance before delivery. Before we deliver your Products, you must either have settled any outstanding balance (i.e. paid in full for your Order) or have an interest free credit repayment contract in place. We shall not be obliged to deliver your Order to you until we receive payment in full. Payment will not be taken on delivery.
e) To pay any outstanding balance please use the Track my Order facility online - www.dfs.co.uk/trackMyOrder. You will need your order number to access the online facility. Alternatively, any remaining balance can be paid by visiting your local DFS store, at the very latest, 72 hours prior to a scheduled delivery date. If you have any questions about making a payment, then please contact the Websales team on 0800 110 5000 for further information.
15) Interest free credit
a) Interest free credit is provided by a select group of finance companies, which are authorised and regulated by the Financial Conduct Authority.
b) If you wish to apply for interest free credit then you must fill out a credit application and, upon placing your Order, your credit application will be sent to one our finance companies for approval. The credit application is subject to the finance company’s own terms and conditions, and it will be assessed and processed by them who will let us know the result.
c) If your finance application is rejected by the finance company, we can try other finance companies on our panel. If your application is declined, unfortunately we won't know the reason why, but we will work with you to talk through other options of paying for your Order.
d) If your credit application is approved, in most cases you will be contacted within 48 hours to let you know your application has been accepted. You will then receive your finance documents via email. Please read the finance documents carefully checking that all the details are correct. In particular, the address stated in the finance documents must be the address where your Order will be delivered. If you wish to proceed with the finance agreement and the purchase, you should follow the relevant instructions for signing and returning the finance agreement as soon as possible because your Order cannot proceed until your credit agreement has been finalised.
e) Depending upon the offers available at the time of your purchase, you can take up to 4 years interest free credit. You can choose whether to pay a deposit. Your interest free credit repayments will either begin one month after delivery of your Order (please note that if your Order includes items with varied lead times the payment will start when the first piece is delivered) or, subject to availability, if you opt for our “buy now, pay later” option, payments will start one year from the order date.
16) Complaints
a) If you are unhappy with any aspect of your Order, or the service you have received from us, we want to hear about it. In the first instance you should visit our Website, click on the “Contact Us” page and select the relevant option.
Regarding interest free credit
b) If you are unhappy with how your interest free credit application was completed, please contact our Customer Services team by visiting our contact us page. You may also write to us at our Head Office address at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA. If we fail to resolve your interest free credit complaint you may be entitled to refer it to the Financial Ombudsman Service and their website address is www.financial-ombudsman.org.uk.
c) If you have a finance related complaint, you may raise this to us directly or via the lender. We will send you an acknowledgement email/letter within five days of receiving your complaint.
d) Our Regulatory & Escalations Complaints Team will send you regular updates in regards to the process of your complaint. A final response will be issued to you in writing within eight weeks of receiving your complaint.
e) Occasionally, we may require further information from you to aid in our response. This means a final response may take longer than eight weeks. If we think we will exceed the eight week resolution period we will inform you within good time.
f) Our Regulatory Complaints Team will always work hard to ensure a fair resolution is agreed. However, if you are not happy with this resolution you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are:
Financial Ombudsman Service
Address: Financial Ombudsman, Exchange Tower, London, E14 9SR
Telephone: 0800 0023 4567
Website: www.financial-ombudsman.org.uk
Regarding your furniture
g) If you have any questions or complaints about your Products, please call your nearest service centre on 0333 9999735. You may also contact our Customer Services team by visiting our contact us page. Alternatively, you may also write to us at our Head Office address at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA. In most cases we should be able to help and if necessary be able to use our dedicated service upholstery team to resolve any issue you might have. If after this, you feel our Customer Services team have been unable to resolve your complaint and you remain unhappy, then you may wish to refer your complaint to the Furniture & Home Improvement Ombudsman (FHIO). The FHIO is an independent, not-for-profit and government approved organisation that provides Alternative Dispute Resolution services. In cases of complaints that cannot be resolved agreeably between a consumer and a retailer, they act as an independent party to impartially and fairly resolve disputes. Our Customer Services team will write to you with their contact details, or you can contact them directly via their website, //www.fhio.org/ - or by emailing info@fhio.org.
17) Use of data and privacy
a) We need to collect certain information from you to service your requirements and process your Order effectively however any information that you provide to us will remain confidential and will only be used in relation to your Order and in accordance with Data Protection legislation. For information regarding how we will use your personal information please see our Privacy Policy available at https://www.dfs.co.uk/info/data-protection.
18) Other important terms
Liability
a) DFS shall only be responsible for losses that are a natural, foreseeable consequence of our breach of these Terms. A loss is foreseeable if either it was obvious that it would happen or if at the time the Contract was made, both you and we knew it might happen (for example if you discussed it with us during the order process).
b) DFS shall only be responsible for losses that are a natural, foreseeable consequence of our breach of these Terms. A loss is foreseeable if either it was obvious that it would happen or if at the time the Contract was made, both you and we knew it might happen (for example if you discussed it with us during the order process).
Enforceability
c) Each section of these Terms operates separately. If any section (or part of a section) is found by any court or relevant authority to be unlawful or invalid, the other sections (or parts of the relevant section) shall not be affected and shall remain in full force and effect. If any section of these Terms is found to be unlawful or unenforceable but would be lawful and enforceable if some part of the section were deleted, the section in question shall apply with such deletion as may be necessary to make it lawful and enforceable.
Language
d) English is the only language offered for the conclusion of the Contract.
Rights under the Contract
e) We may transfer our rights and obligations under these Terms to another company and we will ensure that the transfer will not affect your rights under the Contract.
f) You may not transfer your rights to someone else. You may not assign or sub-contract any of your rights or obligations under these Terms or any related Order for Products to any third party.
g) Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
h) Even if we delay in enforcing this Contract, we can still enforce it later. If you fail to do something which you are required to do under these Terms, for example if you fail to make a payment, and we do not chase you for this immediately or we delay in chasing you, this does not stop us from chasing you at a later date. We are entitled to take steps against you at a later date if you breach your Contract with us.
Governing Law
i) These Terms and any Contract that is subject to these Terms is governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Events Outside Our Control
j) Whilst every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Event Outside Our Control. DFS (and its third party delivery providers) shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation which is wholly or partly caused whether directly or indirectly by Events Outside Our Control, provided that if such an event takes place that affects our Contract with you we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay or non-performance. If there is a risk of substantial delay, please refer to the paragraph “Delivery lead times” in section 8 above.
Respect
k) Our colleagues are dedicated to treating customers with kindness, equality and respect, and we ask that you do the same. Aggressive and abusive behaviour will not be tolerated, and we reserve the right to cease communication if such behaviour is displayed. Unacceptable behaviour includes, but is not limited to:
- offensive or inappropriate language;
- any form of discrimination, including racist, sexist and homophobic remarks; and
- making threats towards staff members or our business.
Print ready version of our Terms and Conditions can be downloaded here
Terms and conditions for website use
The following terms and conditions tell you the rules for using our Website (“Terms of Use”). We aim to constantly improve and develop the Website for the benefit of all our customers.
Website use
In order to allow the above process to take place, we may occasionally:
- modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
- change the Terms of Use from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change; and/or
- alter or extend promotions at any time.
1) Accessing the website
a) Our Website is made available to you free of charge and may be accessed on a temporary basis.
b) We reserve the right to change, suspend, withdraw or discontinue any part of all of the Website without notice.
c) We make no guarantee that the Website and its content will always be available without interruption and we will not be liable to you if our Website is unavailable at any time.
d) You are responsible for arranging access to the Website and ensuring that anyone accessing the Website via your internet connection are aware of and comply with these Terms of Use and any other applicable terms and conditions.
e) Our Privacy Policy also applies to your use of the Website. This sets out how we process any personal data collected from you or that you provide to us. By using the Website, you confirm that all data you provide is accurate and consent to such processing of data. Our Privacy Policy also sets out information about the cookies used on the Website.
2) Website content
a) We may update the Website and change any part of its content. We do not guarantee that the Website, and any of its content will be without errors or omissions
b) If DFS is informed of any inaccuracies in the material on our Website we will attempt to correct them as soon as we reasonably can.
3) Acceptable use
a) You must only use the Website for lawful purposes. In particular, you may not use our Website:
i) in any way that breaches any applicable local, national or international law or regulation;
ii) in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
iii) in any way that may cause the Website or access to the Website to be damaged, interrupted or impaired;
iv) to impersonate any other person or entity, or mislead us as to the origin of any electronic communications or content;
v) in order to breach or attempt to breach the security of the Website;
vi) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
vii) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
b) If you are uploading content to the Website, the content must:
i) be accurate (where you state facts) or be genuinely held (where you state opinions); and
ii) comply with applicable law in the UK and in any country from which they are posted.
c) If you are uploading content to the Website, the content must not:
i) contain any material which is defamatory of any person;
ii) contain any material which is obscene, offensive, hateful or inflammatory;
iii) promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
iv) infringe any copyright, database right or trade mark of any other person;
v) be likely to deceive any person;
vi) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
vii) promote any illegal activity or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse;
viii) be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
ix) be likely to harass, upset, embarrass, alarm or annoy any other person;
x) be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or
xi) give the impression that the content emanates from us, if this is not the case.
d) Use of the Website in breach of the Terms of Use may give rise to a claim for damages and may also be a criminal offence.
e) The Website is intended exclusively for UK residents and is not intended to be appropriate or available for use in other countries. If you access the Website from another country then you do so at your own risk and take responsibility for complying with any and all applicable local laws.
f) The installation of adequate anti-virus software and related security protection to secure your computer systems when using the Website is your responsibility. We will not be responsible for any loss suffered as a result of your failure to secure your computer system.
g) You agree not to copy, duplicate, reproduce or re-sell any part of the Website in contravention of the provisions of these Terms of Use.
4) Ownership
a) The copyright in the content of this Website is owned by DFS (or its third-party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors). All such rights are reserved.
b) You are permitted to print a single copy of, or download any part of, any pages(s) of the Website for your personal use. You may inform others about content on the Website.
c) You must not modify in any way any copies, paper or digital, of any materials you have printed, or downloaded. Illustrations, photographs, video, audio sequences and graphics may not be detached from any accompanying text.
d) You must acknowledge DFS and any identified contributors as the authors of content on the Website.
e) You must not use the Website or any part of it for commercial purposes without obtaining a licence to do so from us or our licensors.
5) Keeping your account safe
a) If you are provided with a user identification code (user ID), password, or any other information as part of our security procedures, you must treat such information as confidential and you must not disclose this information to any third party.
b) We have the right to disable your account at any time if in our reasonable opinion you have failed to comply with any provision of these Terms.
c) If you think that anyone other than you has had access to your user ID or password, you should reset your account as soon as possible.
6) Liability
a) DFS is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website or its contents and disclaims all such representations and warranties.
b) In addition, DFS makes no representations, warranties or guarantees, whether express or implied, regarding this Website or its contents; or that the content on our Website is accurate, complete or up to date. All liability of DFS howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
c) Neither DFS nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website or your inability to use this Website or any reliance on content from this Website.
d) Where our Website contains links to other websites provided by third parties, we accept no liability for any information or content contained on these websites. We have no control over these third party websites and they are provided for your information only.
e) The Website is provided for private use only. By using the Website you agree not to use it for any commercial or business purposes, and acknowledge that DFS is not responsible for any loss of profit, loss of business, business interruption, or loss of business opportunity.
f) We are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other harmful material that may infect your computer equipment, programmes, data or other proprietary material as a result of your use of the Website or your downloading of any content on the Website, or on any linked website.
g) Notwithstanding the foregoing, none of these exclusions and limitations in this clause 6 are intended to limit any rights you may have as a consumer, under local or other statutory rights nor in any way to exclude or limit our liability to you, for death or personal injury resulting from our negligence or that of our employees and/or agents.
h) Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded or limited by English law.
i) Except to the extent permitted by law, we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise).
7) Customer content
a) Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website, you must comply with the standards set out in 3b) and 3c) above. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
b) Any content you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy, or where otherwise required by law.
c) We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Website.
d) We have the right to remove any posting you make on the Website if, in our opinion, your post does not comply with the standards set out in 3b) and 3c) above.
e) The views expressed by other users on the Website do not represent our views or values.
User Generated Content
DFS Trading Ltd (operating as “DFS”) reaches out to social media users to seek their permission to feature our favourite content on our various sites, social channels, and various promotional materials. You may be reading this because DFS has requested your permission to use your social media content in this way.
If you choose to allow us to use your social media content (“User Content”), such as images and videos, by using the hashtags #mydfs or tagging @dfs in your Instagram caption, and by agreeing in writing through contracts, emails, comments or messages, you agree to these Terms of Use.
DFS engages a limited number of service providers to facilitate the collection and transmission to the DFS website (www.dfs.co.uk) (the “Site”), social media channels, promotional materials and other properties (“DFS Properties”) of User Content, including photos, text, graphics, audio, video, location information, comments and other materials from social media sites, for use by DFS in connection with its business, including DFS’ product feature, marketing, promotional, advertising and other consumer-related activities (the “DFS Services”).
Update January 2026: At present there is a temporary technical issue involving Meta and one of our service providers within the user content collection process, which means that some content collected may show the handle @private_instagram_user instead of their actual social media handle. We are working closely with our partners to resolve this issue.
DFS reserves the right to alter these Terms of Use without advance notice by posting a revised Terms of Use. Accordingly, you should review the Terms of Use each time you grant permission or authorization to feature your User Content.
User content licence
Once you have agreed to our usage in the ways detailed above, or by uploading your content to our website, you hereby grant to DFS and its related companies, agents, licensees, sublicensees, contractors, successors, legal representatives, assigns, and third-party service providers, and their respective retail partners, marketing or public relations agencies, and other affiliates (the “Licensed Parties”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on webpages and social media pages operated by the Licensed Parties, in promotional e-mails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever.
You grant the Licensed Parties the right to use your username, real name, image, likeness, descriptions of you, location or other identifying information, including but not limited to your voice, in connection with any use of your User Content.
You hereby agree and represent and warrant that (i) you are solely responsible for your User Content, (ii) you own all rights in and to your User Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to such User Content, (iii) you are not a minor, (iv) the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary or other rights, of any third party, or any law, rule or regulation, and (v) the User Content is not defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.
You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.
The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using this Site or the Services, you are consenting to the Licensed Parties’ collection of any personal information you provide for the Licensed Parties’ use and disclosure in connection with the use of your User Content as described herein. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use this Site or the Services or otherwise provide the Licensed Parties with personal information. Your personal information may be transferred to servers located outside the country in which you live or to third parties in other countries so that they may process personal information on the Licensed Parties behalf. By using the Site or the Services or otherwise providing the Licensed Parties with personal information, you agree to the foregoing collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms, the Privacy Policy and applicable data protection laws and regulations.
The Licensed Parties reserve the right to remove any User Content from the Site and the DFS Properties. If you believe any content, including User Content, residing on the Site or on the DFS Properties or displayed or used in connection with the DFS Services infringes any person’s or entity’s copyright rights, get in touch with DFS.
Additional terms
These Terms of Use apply to the entire Site, the DFS Properties and DFS Services and to your User Content unless otherwise provided. In addition, to the extent your User Content is displayed on the Site or on any of the DFS Properties or in connection with the DFS Services, you also will be subject to additional terms of use, agreements, guidelines or rules provided by DFS applicable to such DFS Services and User Content, including but not limited to those set forth on the DFS website at https://www.dfs.co.uk/content/terms-and-conditions, and you hereby agree to be bound by such additional terms of use or service, agreements, guidelines, instructions or rules provided or posted by DFS (the “DFS Terms”).
You certify that you are at least 18 years of age.
Intellectual property rights
The Site, DFS Services or DFS Properties may be protected by copyright, trademark and other intellectual property laws. You acknowledge and agree that you do not acquire any ownership or other rights in proprietary information and materials of DFS by authorising use of your User Content or otherwise using or accessing the Site, the DFS Services or the DFS Properties.
Miscellaneous
These Terms of Use are personal to you and may not be assigned or transferred by you for any reason whatsoever without DFS’s prior written consent; and any action or conduct in violation of the foregoing shall be void and without effect.
You agree that if DFS does not exercise or enforce any legal right or remedy which is contained in these Terms of Use (or which DFS has the benefit of under any applicable law), this will not be taken to be a formal waiver of DFS’s rights and that those rights or remedies will still be available to DFS.
If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms of Use are invalid, then that provision will be removed without affecting the rest of the Terms of Use. The remaining provisions of these Terms of Use will continue to be valid and enforceable.
8) Disputes
a) These Terms of Use are governed by the laws of England and Wales and the Courts of England and Wales will have exclusive jurisdiction to resolve any disputes.
Multipoint Sofacheck - Terms and Conditions
Our Sofacare package protects your furniture and ensures it stays looking great and working as it should.
If you purchased a Sofacare package to protect your leather furniture after the 5th December 2024 this will include a multi point Sofacheck and a separate accidental damage insurance policy that protects you against accidental damage and stains, as well as extending the 2 year manufacturer warranty to 5 years.
If you purchased a Sofacare package to protect your fabric furniture after the 5th December 2024 this will include a multi point Sofacheck and a separate accidental damage insurance policy that protects you against accidental damage and stains, as well as extending the 2 year manufacturer warranty to 5 years. Some fabric furniture can also be treated prior to delivery to protect against stains. If you were notified that this was suitable for your furniture, this will also be included as part of the Sofacare package. The website will clearly identify what furniture is suitable for treatment.
What does the check include?
This multipoint Sofacheck is to ensure your new furniture is performing as expected, so the expert technician will check the following points and areas.
- Frame, Springs and Feet - Are there any areas of the frame, springs or feet, that require attention?
- Cushion interiors – Have your cushions or soft furnishings started sagging more than we would expect at this point? Using our expertise, we can measure the performance of your cushions to check they are performing as they should be and advise on care, maintenance and dressing.
- Seam Inspection – Are seams showing signs of wearing and/or separating, particularly in high areas of use such as seat cushions and arm covers?
- Colour loss from general soiling – Has the material soiled from general accumulated use, particularly on seat cushion covers, head rests, arm fronts or traffic lane abrasion?
- Buttons/Switches/Transformers/Wiring check – Are the electrical components working as they should? Is there any sign of wear on these components, our technician will carry out testing of any electrical components attached to your furniture and inspect wiring for health and safety issues, potential damage and risk to your home and family.
- Structural frame/mechanism failure – Is the general frame or any mechanisms within the furniture performing as they are intended? If there are any signs of failure caused by unintended misuse, accidental damage or unnoticed stress our expert will identify to prevent issues that may develop into more complex failures.
This is not an exhaustive list, click here to find out more about what is included in our Sofa health check.
What this additional service doesn’t include:
- Repairs (Accidental stains and accidental damage) – these single unforeseen incidents are what the separate Sofa Care Plan will cover you for.
- General cleans and maintenance – the general cleaning care and maintenance of your furniture is down to you. However, our technician will advise you on general care and maintenance tips. These extended services that all consumers are expected to upkeep will help prolong your furniture’s life and keep it looking its best for longer.
How do I book the Sofacheck?
You can book an appointment when your furniture is 30-36 months old, which is calculated from the date the furniture has been delivered.
DFS Ratings and Reviews Policy
This policy explains how we manage reviews here at DFS, and how we ensure that they are accurate and fair, so our customers can use them to help them find their thing!
Our product review process
Customers who have purchased a product online, over the phone, or in store from us have the opportunity to leave a product review. After your product has been delivered, we’ll send you a text and ask for feedback on your experience. We’ll ask you to rate the appearance, quality, and comfort of your product, then we’ll aggregate these ratings into a single star rating for the product range which the product falls under (see below for details about how this works). You’ll then be asked for your consent for us to share your feedback, which will form the basis of your review, anonymously on our website with other users. We only share reviews relating to the product and, if you give us your consent, your review will appear on the relevant product range page on our website.
Our review moderation process
If you give us your consent to share it, your review will go through a third party moderation process before we publish it to ensure that it’s relevant and contains appropriate and safe content. Our customers’ personal information is not shared with this third party moderator.
We will not publish reviews that contain:
- swearing or profanities;
- personal insults;
- personal information (about yourself or anyone else);
- mention of other shops, businesses, or websites; and/or
- irrelevant content.
Once approved, we’ll publish all relevant reviews, regardless of star rating, that adhere to the content rules above.
Our star ratings
All reviews collected from customers who have given consent to share are collated and aggregated according to the product range from which it forms a part, giving each product range an average star rating out of 5. Star ratings are displayed visually and rounded down to the nearest half star e.g. a product range with an average rating of 4.8 appears as 4.5 stars, and a product range with an average rating of 4.2 appears as 4 stars.
Reviews from customers without comments will be factored into the average star rating but won’t appear on the page, so our overall review count might not match the number of comments shown. We only show the latest 50 comments per product range to avoid slow page loading and long scrolling lists.
Verified reviews
All product reviews are submitted by verified customers via feedback text following the delivery of their purchase. We do not accept or publish fake reviews or reviews collected through any means other than as set out above.
Terms of Use of our product review process
By submitting your review, you understand and consent to DFS using the contents of your review for any advertising and/or marketing purposes which may include, but shall not be limited to, location of purchase, your rating and review in any marketing and/or advertising online, in store, on social media channels, emails or publications. You understand that you, and not DFS, are responsible for the contents of your review and that your views do not represent the views of DFS.
For any content that you submit, you grant to DFS a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, market, advertise, translate and create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Thank you for sharing your review! You’re helping DFS customers find their thing.
Win £1500 to spend on the Country Living collection at DFS - Terms and conditions
TERMS & CONDITIONS
Open to UK residents aged 18 and over.
This prize draw opens on 5 May 2026 and closes at 23.59hrs on 7 September 2026. Entries received after this date will not be considered.
Three identical prizes are available. Each prize is the value of £1,500 to spend on the Country Living Collection exclusively at DFS.
The winner(s) will be randomly selected from the entries received.
Delivery to UK mainland (England, Scotland and Wales) and Northern Ireland only.
We will use the information you supply to process the entry.
For the DFS privacy notice, visit dfs.co.uk/info/data-protection.
DFS reserves the right to amend the terms and conditions for this prize draw at any time without notice.
For full terms and conditions, see dfs.co.uk/info/terms-and-conditions.
Win £3000 to spend on the House Beautiful range at DFS - Terms and conditions
1. THE PROMOTER
The Promoter of this promotion is DFS Trading Ltd (Company No. 01735950) whose registered office address is 1 Rockingham Way, Redhouse Interchange, Doncaster DN6 7NA (“Promoter”).
2. PRIZE
There shall be one (1) winner (“Winner”). The Winner will win £3,000 to spend on any of the House Beautiful Collection that is available exclusively at DFS (“Prize”). This includes all upholstery , dining, and bed ranges.
There are no other prizes or cash alternatives to the Prize.
The Prize is not transferable and is non-refundable.
3. ELIGIBILITY
Promotion only open to persons aged 18 years or over who are UK residents. Promotion not open to DFS (including DFS group companies) or Hearst group employees or their families. Proof of age, identity and eligibility may be requested.
4. HOW TO ENTER
To enter the promotion, you must complete the entry form that can be found here: https://www.dfs.co.uk/brands/house-beautiful-prize-draw ensuring that you include a contact telephone number, by the Closing Date.
Entry valid only when the entry form is fully completed.
The promotion runs from 00.01hrs on 23/02/2026 (“Opening Date”) until 23.59hrs on 05/04/2026 (“Closing Date”).
One entry per person. No purchase is necessary.
The Promoter will not reimburse any expenses incurred in making an entry to this promotion.
The Promoter will not accept responsibility for entries that are lost, including as a result of any equipment failure, technical malfunction, network, server or software failure of any kind or other reason. The Promoter will not accept proof of transmission as proof of receipt of entry to the promotion.
5. THE WINNER
The Winner will be selected at random from all eligible entries by an electronic random draw. The Winner will be the first entry to be selected.
The draw will take place on 07/04/2026 and the Winner will be notified within 48 hours by phone. If the Winner cannot be contacted after 5 attempts they will forfeit the Prize and it will be reallocated by way of a second electronic random draw. This process will be repeated until a Winner is found.
The Promoter does not accept any responsibility if the Winner is unable to take up the Prize.
The decision of the Promoter, as to who the Winner is, is final and no correspondence or discussion will be entered into.
The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish the surname and county of the Winner on the DFS website on 10/04/2026 (‘the Announcement Date’). If you are the Winner and you object to your surname and county being published, please contact the Promoter emily.watson@dfs.co.uk before the Announcement Date. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
6. CLAIMING THE PRIZE
The Winner will be contacted by the Promoter within 48 hours of the draw by phone, using the details that have been provided to enter the promotion in order that the Winner may claim their prize.
If you are the Winner you must have used the Prize to place your order by 07/07/2026 (inclusive).
Delivery rules and Promoter’s terms apply, please see https://www.dfs.co.uk/info/terms-and-conditions.
Please note that the Promoter will deliver to mainland UK addresses only.
7. DATA PROTECTION AND PUBLICITY
By entering and submitting an entry you agree that any personal information provided by you may be processed and used by the Promoter or any agent appointed by the Promoter to assist with running the promotion. Personal details provided to the Promoter in relation to this promotion will be processed and used in accordance with the Promoter’s Data Privacy Policy. This can be found on the DFS website at https://www.dfs.co.uk/info/data-protection. Please read this carefully before proceeding. By entering the promotion you consent to such processing.
The Winner’s surname and county will be published on the DFS website on the Announcement Date. By entering, the Winner consents to such information being disclosed. The Winner may request by emailing beth.broadhead@dfs.co.uk before the Announcement Date that their surname and county is not published. However, the Promoter shall provide the surname and county of the Winner to a competent authority including the Advertising Standards Authority upon their request.
8. GENERAL
By taking part in this promotion you confirm your acceptance of these terms and conditions.
The Promoter reserves the right to suspend, cancel or amend this promotion due to circumstances outside of its control.
The Promoter is not responsible for any third-party acts or omissions.
The Promoter shall not be liable for any loss, damage, injury or disappointment whatsoever which may be suffered by you as a result of or in connection with or arising out of or as a result of you entering this promotion except for any liability which cannot be excluded by law. Your statutory rights are not affected.
The Promoter reserves the right to disqualify any entry if it is contrary to the spirit or intention of the promotion. In particular, entries submitted in bulk (that is more entries than a human being could submit in the time available without the use of software or other devices designed to make automatic entries) will not be accepted.
These terms and conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
Christmas Advent Calendar Prize Draw 2025 Terms and Conditions
These terms and conditions (the Terms and Conditions) of DFS Trading Limited (company number 01735950) whose registered office is at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA (DFS) apply exclusively to the DFS Christmas Advent Calendar Prize Draw 2025 (the Prize Draw). DFS is the promoter of the Prize Draw.
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials, relating to the Prize Draw. By entering the Prize Draw you agree to be bound by these Terms and Conditions. Please retain a copy of these Terms and Conditions for your information.
Eligibility
The Prize Draw is open to United Kingdom and Republic of Ireland residents aged 18 or over except for (i) employees of DFS and its associated, affiliated or subsidiary companies and their families; and (ii) agents or any other person(s) connected with the Prize Draw, including third party promotional partners. Winners may be required to submit valid identification before receiving their prize.
Opening / closing date and time
Entry will open at 00:00 on the 1st December 2025 and will close at 11.59pm on 24th December 2025 (the Prize Draw Period). Entries received outside of the Prize Draw Period will not be counted.
How to participate
Participants can enter the Prize Draw at https://www.dfs.co.uk/inspiration/christmas-advent-calendar. On each day of the Prize Draw Period there will be a question for participants to answer. Each participant who answers the question correctly and submits their details via the form on the website will be entered into the Prize Draw.
Entry to the Prize Draw is free. Entrants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.
Only one entry per person per day is permitted. Second or subsequent entries will automatically be disqualified. Bulk, automatically generated or third-party entries are void.
DFS does not accept responsibility for entries that are lost, including as a result of any equipment failure, technical malfunction, network, server or software failure of any kind or for any other reason. DFS will not accept proof of transmission as proof of receipt of entry to the Prize Draw.
Selecting a winner
One winner will be selected at random for each day of the Prize Draw Period. The winner will be selected from all the correct entries received on the relevant day of entry.
Each winner will be contacted as soon as possible following their selection as a winner using the contact details submitted with their entry. However, DFS reserves the right to contact the winners up until 24 January 2026. If DFS does not receive a response from a winner within 7 working days of contacting such winner, then DFS reserves the right to select another winner by way of a second random draw. This process will be repeated until a winner is found.
Prizes
The prizes are as follows:
- Ted Baker: Any Ted Baker Sofa up to the value of £2,000
- House Beautiful: 2-year House Beautiful print subscription and House Beautiful Book of Style coffee table book
- Grand Designs: £1,500 to spend on the Grand Designs range
- DFS Home: £2,000 to spend on DFS Home products (Bedroom, dining, and living room furniture, excluding upholstery)
- DFS Home: Any dining table and 4 chairs set up to the value of £1,500
- French Connection: Your choice of French Connection Molten sofa
- Country Living: Country Living Arundel 3 seater sofa
- Silentnight: Any Silentnight mattress up to the value of £1,000 sold by DFS
- French Connection: £250 French Connection gift card
- Cinesound: Your choice of Visionary sofa from Cinesound
- La-Z-Boy: £300 of high street vouchers
- Joules: Your choice of Narberth sofa from Joules
- Ted Baker: £350 Ted Baker online gift card and two of their brand new fragrances
- DFS: Any bed from the Hotel Collection
- DFS: Any DFS bed and mattress up to the value of £3,000
- House Beautiful: Your choice of New Libby sofa from House Beautiful
- Country Living: 2-year Country Living print subscription and Country Living 2026 calendar and diary
- DFS: Any bedding bundle with duvet, topper and pillows sold by DFS
- Platinum: Any Platinum 3 seater sofa up to the value of £2,000
- Grand Designs: 4 tickets to the Grand Designs Live Show at Excel London or NEC Birmingham
- DFS Home: 2 DFS sofa or bed throws
- Joules:£200 Joules online gift card
- Cinesound: A 65-inch Sony TV
- DFS: Any DFS sofa up to the value of £3,000
There are no cash alternatives to the prizes and they are not transferable or refundable. No purchase is necessary to enter the Prize Draw. The prizes are subject to availability and in the event that a prize offered is unavailable due to circumstances beyond DFS’s control, DFS reserves the right to offer an alternative prize of equal or greater value.
Claiming your prize
To claim the prizes on days 1, 3, 4, 5, 6, 7, 8, 10, 12, 14, 15, 16, 18, 19, 21 and 24 the winner should browse relevant DFS products online or in-store to select their prize and then email the DFS team to place their order. Each winner must place their order within 6 months of the end of the Prize Draw Period. Where relevant, the winner may choose products totalling more than the value stated if they wish, and pay additional amount in full prior to delivery, or via an interest free credit arrangement with one of DFS’ standard interest free credit partners. The lead times for delivery of the products to the winners will be subject to the estimated lead times given at the time of the order being placed. DFS will be responsible for the cost of delivery of each prize.
The prizes on days 2, 9, 11, 13, 17, 20, 22 and 23 will be sent by DFS directly to the relevant winner via post or courier no later than 60 days following the end of the Prize Draw Period. DFS will be responsible for all delivery costs.
Personal Data
Personal details provided to DFS in relation to this prize draw will be processed and used in accordance with DFS's Privacy Policy. Please read this carefully before proceeding. These can be found on our website at https://www.dfs.co.uk/info/data-protection. By entering the prize draw you consent to such processing.
DFS must either publish or make available information that indicates that a valid award took place. To comply with this obligation DFS will publish the surname and county of each winner on the DFS website as soon as reasonably possible after the Prize Draw ends. If you are a winner and you object to your surname and county being published, please contact DFS at public.relations@dfs.co.uk. In such circumstances, DFS must still provide the information to the Advertising Standards Authority on request.
General
The decision of DFS regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
If any part of these Terms and Conditions is legally ruled to be invalid, illegal or unenforceable, the remainder of these terms and conditions will not be affected and will continue in full force and effect.
DFS reserves the right to withdraw this offer or amend these Terms and Conditions at any time without notice due to circumstances beyond its control. DFS is not responsible for any third-party acts or omissions.
DFS will not be liable for any delay or failure to comply with its obligations in these terms and conditions for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances.
Insofar as is permitted by law, DFS will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any disappointment, loss, damage, personal injury or death occurring as a result of a winner taking up a prize except where it is caused by the negligence of DFS or its employees. Your statutory rights are not affected.
These terms and conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
La-Z-Boy New Carmel Giveaway
Terms and conditions
The prize draw is open to United Kingdom and Republic of Ireland residents only aged 18 or over only, except employees of DFS and their associated, affiliated or subsidiary companies and their families, agents or any other person(s) connected with the competition, including third party promotional partners.
To enter the prize draw, you must:
- Follow @DFS and @lazboyuk on instagram
- Like the competition post.
- Tag at least one friend in the comments
Bulk, automatically generated or third party entries are void.
Entry is free but entrants should be aware that they may be subject to data charges depending on their own individual arrangements for internet access.
Entry will open from Friday 22nd May 2026. Entry will close at 23.59 on Friday 29th May 2026. Entries received outside of this time period will not be counted.
There will be one winner in total. The winner will be selected at random from all valid entries that were received before the Closing Date.
The winner will win the New Carmel La-Z-Boy sofa in a size, colour and fabric of their choice, with free delivery to one mainland UK or Republic of Ireland address.
The winner will be invited to claim their prize via direct message to DFS on instagram.
The winner must place their order with DFS within 3 months of the prize draw closing date.
Should DFS not receive contact from the winner within one week of winner announcement, DFS reserves the right to select another winner by way of a second random draw. This process will be repeated until the winner is found.
The prize is non-transferable and there are no alternatives to the prize in whole or in part.
Winners may be required to submit valid identification before receiving their prize.
By participating in this activity, you agree that DFS has the right to use your instagram handle on stories for a period of one week highlighting you as the winner of the giveaway.
Personal details provided to DFS in relation to this prize draw will be processed and used in accordance with DFS's Privacy Policy. Please read this carefully before proceeding. These can be found on our website at https://www.dfs.co.uk/content/data-protection. By entering the prize draw you consent to such processing.
These terms and conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
The decision of DFS is final and binding, no correspondence will be entered into. The decision of DFS cannot be contested in court.
Insofar as is permitted by law, DFS will not in any circumstances by responsible or liable to compensate the winner or accept any liability for any disappointment, loss, damage, personal injury or death occurring as a result of taking up your prize except where it is caused by the negligence of DFS or its employees. Your statutory rights are not affected.
The Promoter reserves the right to withdraw this offer or amend these Terms and Conditions at any time without notice due to circumstances beyond its control. The Promoter is not responsible for any third-party acts or omissions.
The promoter of this competition is DFS Trading Ltd.
DFS Children In Need - Give me 5 - Competition
Terms and conditions
- DFS Trading Limited (01735950) of 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, South Yorkshire DN6 7NA is the promoter of the Competition (the “Promoter”).
- The Competition can be entered by any UK resident (excluding Northern Ireland, the Channel Islands and the Isle of Man) aged 18 or over, excluding employees of the Promoter, its subsidiaries, families, its agents or anyone else associated with this Competition
- The Competition opens on 1st April 2014 and closes at 23:59 on 30th June 2026 (the “Competition Period”).
- There is one prize to be awarded for each calendar month of the Competition Period. Each prize comprises the repayment of the full amount paid by the entrant (or payment of the full amount if purchased using DFS interest-free payment) for an item or items purchased in a single order from DFS at the time of entry (the “Prizes”).
- To enter, entrants must (i) purchase at least one item from DFS during the Competition Period (a “Purchase”); (ii) pay a £5 entry fee (detailed further in paragraph 11 below); (iii) complete an entry form at the time of purchase giving full name, address and telephone number; and (iv) answer the following question on the entry form: Which town is DFS Head Office based in?
- Entrants must complete the entry form in store if they are making a Purchase in a DFS store and must hand this to a DFS sales assistant, or must provide details to the customer service assistant who will complete the entry form on their behalf at the time of Purchase if making a Purchase through the DFS customer service centre (customers purchasing through the customer service centre will receive confirmation of their entry by post). All fully completed entry forms that include the correct answer to the question will be entered into a prize draw that will take place following the end of the calendar month of the Purchase.
- Entrants will not be re-entered into prize draws for subsequent calendar months. Entrants may enter the Competition each time they make a Purchase and complete the steps listed at 5 above. Items purchased before or after the Competition Period will not qualify for entry into the Competition.
- The winner each month will be selected at random from all correct entries and notified by the Promoter by telephone and/or in writing within 10 days of the draw taking place using the details provided upon entry.
- In the event that only one entrant answers the question correctly, they will be selected as the winner. In the event that no entrants answer the question correctly, the entrant with the closest answer will be selected as the winner (if several entrants are equally close to the correct answer, a winner will be selected from them at random).
- Winners will receive by cheque a refund for the amount already paid towards their Purchase. Any Purchases paid for using DFS interest free credit will be paid in full by DFS. All sums will be paid (for Purchases made using DFS interest-free credit), and/or cheques sent by recorded post (for amounts already paid), within 28 days of the draw date.
- The £5 entry fee minus VAT (£4.17) from all entries (regardless of whether the question is answered correctly) will be given by DFS to BBC Children in Need (registered Charity Number in England and Wales no. 802052 and Scotland no. SC039557) after the expiry of the Competition Period. The £5 entry fee is non-refundable. The value of the Prizes will be fully funded by the Promoter and will not be deducted from the entry fees.
- The Promoter is not liable for any entry forms that are illegible.
- Entries become the property of the Promoter upon entry and will not be returned.
- The names and counties of residence of each winner will be available for a period of three months following the end of the Competition Period by sending a self addressed envelope to the Promoter at 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, South Yorkshire DN6 7NA.
- Unless otherwise agreed in writing by the Promoter, the Prize will only be awarded directly to the winner. The Prize is personal to the winner and is non-transferable to any other person.
- If an entrant returns or cancels their Purchase after entry, provided that they have answered the question correctly, they will still be entered into the Prize Draw held at the end of the month of their entry. If they are selected as the winner, they will win the items specified on their cancelled order. No substitution or cash alternative is available.
- The Prize winners may be required to participate in unpaid publicity related with this promotion including without limitation the inclusion of their names and photographs in a press release and use on websites owned by or operated on behalf of the Promoter.
- By entering this Competition, entrants agree to be bound by these terms and conditions.
- The Promoter reserves the right to disqualify any entrant which the Promoter believes has contravened any of these terms and conditions and select an alternative winner at its discretion.
- The decision of the Promoter is final and no correspondence will be entered into regarding either this Competition or these terms and conditions. Entrants agree that the Promoter will have no liability whatsoever for any injuries, losses, costs or damage of any kind, resulting in whole or in part, directly or indirectly from participation in this Competition. Nothing in this clause shall limit the Promoter’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.
- This Competition is governed by English law and the courts of England have exclusive jurisdiction.
Prize draw will take place on the last day of each month. Winners will be notified by telephone. www.dfs.co.uk/info/dfs-and-children-in-need
Your £5 entry into the competition will be clearly marked on your invoice. If it has not registered on your invoice and you have paid the £5 please raise this with a member of staff before you leave the store.
These Terms And Conditions were last updated on 3rd March 2026.